Managing offsite resources

Swansea recognizes the challenges involved when delivering services through resources working at client locations for extended periods of time and has developed an approach that successfully deals with these challenges. In fact:

• Almost all of Swansea’s services are delivered in this manner and our continued existence demonstrates our ability to meet the needs of this type of assignment.
• Although Swansea’s management is located in Toronto, our largest clients are located in the US. Our ongoing relations with these clients attest to our ability to successfully overcome the challenges of distance and an even an international border.

Our strategy for effectively managing offsite resources includes:

• Employing only experienced consultants who have demonstrated the ability to work independently and, in fact, prefer this arrangement.
• Based on our experience we are familiar with the types of issues that can lead to problems in this type of arrangement. (These include, for example, unclear descriptions of deliverables or roles). We ensure that any such issues are identified and resolved as early as possible – ideally, before any work begins.
• Effective communications with clients and consultants throughout the assignment.